Last updated: October 16, 2026
This Privacy Policy explains how The Club at Pristine Bay (“The Club,” “we,” or “us”) handles personal information when you visit theclubroatan.com, contact us, purchase a membership, day pass or event ticket, request a birthday or private-event quote, book a tour or tee time, or use a digital membership card.
Who is responsible for your information
The Club is operated by Pristine Management S.A. de C.V., at The Club at Pristine Bay, Pristine Bay Road, Roatán, Islas de la Bahía, Honduras. For privacy questions or requests, email hello@theclubroatan.com.
Information we collect
- Contact and account details: your name, email, telephone number, billing address, and information used to create and manage your account.
- Purchases and bookings: the membership or activity you choose, visit dates, guest numbers and age categories, order history, payment status, subscription dates, and communications about your visit.
- Household membership details: adult and dependent names, dates of birth where required for eligibility, relationship details, membership identifiers, verification status, and dependent charging permissions.
- Digital card details: member name, member ID, membership type, status, expiry date, and information needed to issue and manage your wallet pass.
- Messages and requests: information you provide in contact forms, event inquiries, emails, and support requests. Please avoid sending sensitive information that is not necessary for your request.
- Visit and check-in records: booking or ticket references, membership eligibility, attendance and redemption records when a ticket or membership card is checked or scanned.
- Waivers and acknowledgments: where you complete an activity or golf cart waiver, the details you provide, your signature or acknowledgment, and the related date and booking reference. These records help us administer participation and handle incidents or disputes.
- Website activity: pages viewed, interactions with membership and booking options, browser and device information, IP address, referral information, and cookie or similar identifiers.
How we use information
We use information to respond to inquiries; arrange bookings and visits; process payments; manage memberships, renewals, household access and benefits; issue digital cards; send receipts and service messages; investigate errors or misuse; and meet applicable accounting and legal obligations. Website analytics and advertising tools help us understand how visitors find and use the site and measure marketing performance.
If you receive promotional communications, you can ask us to stop by emailing hello@theclubroatan.com or using an unsubscribe link where provided. Essential messages about an existing booking, payment, account, or membership may still be sent.
Inquiries and follow-up
When you request a tour, birthday celebration, wedding or other event, we use your contact details, preferred dates, party size and information you provide to respond, prepare a quote and coordinate your request. Required fields are identified on the form. Without those details, we may be unable to process the request. Relevant Club staff receive the information needed to handle your inquiry and follow-up.
Our Zoho CRM event webform sends the information you submit to Zoho for processing on our behalf. Zoho explains its handling of service data in its Privacy Policy. Other Club forms may save records on our website and notify the relevant team by email.
If you choose to contact us through WhatsApp, we receive the profile and contact information available to us and the messages you send. WhatsApp also processes information under its Privacy Policy. Please do not send payment-card details, identity documents or medical information through a general inquiry form or chat.
Payments
Stripe processes online payments. Payment information is handled through Stripe’s payment services, and we receive transaction details needed to administer your purchase, such as the amount, payment status, and payment reference. Stripe describes its practices in its Privacy Policy.
Family memberships and children
An adult arranging a household membership or family visit should provide only the information needed for registration and eligibility, and must be authorized to provide information about other household members. Parents or guardians should manage submissions concerning children. Household profiles and dependent charging permissions are accessible to the authorized adults managing that household and to staff who administer the membership. Contact us if information about a child needs to be corrected or removed.
Who receives information
We use service providers to operate the website and deliver the services you request. These include Hostinger for hosting; WordPress and WooCommerce for accounts and purchases; Amelia for bookings; Stripe for payments; Zoho CRM for event webforms, inquiry records and follow-up; our email delivery service for messages; and EpassCard for digital membership cards. When you add a pass to Apple Wallet or Google Wallet, the wallet provider also handles information under its own privacy terms.
We also use Google Analytics and Meta’s advertising tools for website measurement and marketing. Depending on the service, providers may process information on our behalf or under their own privacy policies. Information may also be disclosed when required by law or reasonably necessary to address fraud, resolve disputes, or protect people and our services.
Cookies, analytics, and advertising
Cookies and similar technologies support functions such as login, your shopping cart, checkout, and security. Google Analytics measures site usage, and the Meta Pixel measures actions such as page visits and checkout activity. These tools can send device identifiers and browsing or transaction-event information to their providers. Google Tag Manager is used to manage website tracking tags.
Use Cookie preferences in the website footer to review or change the choices available through our cookie tool. Those choices apply to this browser and may need to be set again on another device or after clearing browser data. They do not change your email or WhatsApp communication preferences.
You can use your browser’s settings to block or delete cookies; doing so may affect account and checkout functions. Google explains its processing and available controls in How Google uses information from sites or apps that use its services. You can also use the Google Analytics browser opt-out add-on on supported browsers. For Meta’s practices and available choices, visit Meta’s Privacy Policy and your Meta account’s advertising settings. Provider and browser controls have different scopes and do not necessarily disable every tracking technology on this site.
Retention and security
We retain information according to its purpose: to administer active accounts, memberships and bookings; respond to inquiries; maintain transaction and accounting records; resolve disputes; and comply with applicable requirements. The appropriate period depends on the type of record and the obligations that apply. A request to close an account may not remove records we need to retain for these purposes.
No website, storage system, or transmission method can guarantee complete security. Keep your account credentials and personal wallet-pass links private, and contact us promptly if you suspect unauthorized access.
International processing
The Club operates in Roatán, Honduras. Our service providers may process or store information in other countries, where privacy rules may differ from those in your location.
Your questions and choices
You can contact us to request access to or correction of your information, account closure, or deletion of information. Depending on the law that applies, you may also have rights to restrict or object to processing, request a portable copy, withdraw consent where processing relies on consent, or raise a concern with a relevant authority. We may need to verify your identity and authority to act for another person before responding. Some requests may be limited by legal obligations or the need to retain transaction records.
Email hello@theclubroatan.com with the subject “Privacy request” and a brief description. Please do not include a password or payment-card details.
Privacy notices and other agreements
This policy explains how personal information is handled. It does not replace the purchase, membership, cancellation or activity terms shown for a service, or any separate waiver you are asked to sign. An acknowledgment that you have read this policy is not an agreement to receive optional promotional messages.
Other websites and policy updates
External websites and services linked from our site have their own privacy practices. We may update this policy as our services or practices change. The date at the top identifies the latest version.
